Terms of Use

1. About SudsUp

SudsUp is a marketplace that connects people who need laundry done with approved neighbours (“washers”) who do it in their own homes. SudsUp takes bookings and payments; washers provide the laundry service. By creating an account you agree to these terms and our Privacy Policy.

2. Your account

• You must be 18 or over and give accurate details.
• Keep your password safe — you’re responsible for activity on your account.
• You can delete your account at any time from Account & privacy once any active bookings are finished or cancelled.

3. Zero tolerance for objectionable content and abusive users

SudsUp is a neighbourly community and we have zero tolerance for objectionable content or abusive behaviour. You must not post, send or upload anything that is abusive, harassing, threatening, hateful, discriminatory, sexually explicit, violent, defamatory, fraudulent, spam, or that invades someone’s privacy — in messages, reviews, profiles, bios or photos.

• Messages are automatically filtered for offensive language.
• You can report any message or user with the flag button in a booking chat, and block anyone so they can no longer message you, book with you or see you on the map.
• Our team reviews every report within 24 hours. We remove offending content and suspend or permanently remove users who break these rules.

4. Bookings, prices and payment

• Prices are set by SudsUp: Standard (line-dry) £15 per bag and Express (tumble-dried) £20 per bag. Optional pickup is £2 per bag.
• You pay SudsUp when you book. Washers receive 75% of the laundry price after the order is completed.
• Free cancellation up to 2 hours before your drop-off time. If a washer declines or cancels, you’re refunded in full.

5. Washers

• Washers must pass ID checks, follow our wash standards and treat every customer’s items with care.
• Washers are independent and not employees of SudsUp, and are responsible for their own tax.
• Photograph each bag on receipt. Don’t share customers’ details outside SudsUp.

6. Items and liability

Please don’t send items that need dry cleaning, are hazardous, or are of high sentimental or financial value. If something goes wrong, contact us within 48 hours of collection and we’ll help put it right. Nothing in these terms limits your statutory rights as a consumer.

7. Changes and contact

We may update these terms and will tell you about important changes. These terms are governed by the laws of the United Kingdom. Questions? Email [email protected] or visit Support.